toptenteddy.shop aims to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return policy.
Return Criteria:
To qualify for a return, your product must meet the following criteria:
- Original Condition: The product must be in its original condition.
- Original Packing Slip: It should be returned with the original packing slip.
- Return Timeframe: Returns must be postmarked within 15 days from the date of purchase.
- Discount Code: If you used a discount code during purchase, the refund or store credit will reflect the discounted amount paid on the original order.
Refund Policy:
Upon receiving your returned product, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within 4-7 business days.
Delayed or Missing Refunds:
If you haven’t received your refund, please take the following steps:
- Check Your Bank Account: Verify your bank account for the refund.
- Contact Your Credit Card Company: There may be a processing delay before the refund appears on your statement.
- Contact Your Bank: If the issue persists, your bank may be able to provide more information.
For any further assistance, please contact our customer support team at support@toptenteddy.shop.